Introduction to Siebel CRM

What is Siebel CRM ?

1 - Siebel Customer Relationship Management (CRM)

Siebel CRM enables you to manage interaction with customers, partners, and employees.Its deployed as a single applicaion with broad functionality which support a multiple communicaton channels like :
- Web and email
- Call Center
- Field Service
Siebel CRM Application uses a single database to manage all the kind of OLTP work like Inserting a Records, Updating a Records, Deleting a Records mean while it also allows different users to access the same set of data.
- Example : The status of Opportunity is same across all the user like manager or the person who has created the opportunity or the opportunity is assigned to some person. This Application also ensure that changes to the data are made once and only once.
- Example : An address needs to be updated in only one place.

Siebel CRM Applications
Siebel CRM Applications are available tailored for different types of customer, partner, or employee interactions and channels

• Horizontal applications)

• Industry applications

• Examples:

• Horizontal applications

1. Siebel Sales

1. Siebel Call Center

1. Siebel Partner Portal

1. Siebel Remote

• Industry applications
• • Industry applications
  1. Siebel Finance
  1. Siebel Consumer Goods
  Types of Siebel Enterprise Applications
  There are different types of applications are available in siebel crm for internal employees, company partners, company customers, 
  1. Employee Internal Application 
  1. Siebel Call Center
  2. Siebel Sales
  2. Customer and partner applications
  1. Siebel eSales
  2. Siebel Partner Portal

  Siebel User Interface (UI) Modes
  The Siebel Application User Interface is rendered in one of the two modes.
      - High Interactivity Mode
      - Standard Interactivity Mode
  
  1) High Interactivity Mode
  - This mode of UI is for the employee applications which supports high interactive users. It uses additional  code such as ActiveX controls to provide extra functionality like :
      1- User can drop and drop , change width, sorting on the columns
      2- Explorer like hierarchy views
      3- Menu bars and tool bars
      4- Saving the record as user move the cursor from the current record.
  
  High Interactivity works only with Internet Explorer which supports the following version of IE.
      - 4.0
      - 5.0
      - 6.0
  1) Standard Interactivity Mode
  - This mode of UI is for the customers and employee applications which designed to be less browser dependent. It behave like a typical HTML based web application. It supports wide variety of browsers.
   
  Common Siebel Application Business Entities
  

  Siebel Application has some common business entities defined in the application which help to store the details related to the business activities or represent the information about your business. Business Entity is some thing of business interest in the real world.Business entity may Product, Account,Customers,Sales and so on.
  These Business Entities are referred as Business Components in Siebel Application.Some of the Business Component examples are :
  - Account, Contact , Opportunity, Service Request, Assets, Products and so on........
  1) Accounts : are businesses external to your company which represents a current potential client, a business partner, or a competitor.Accounts are associate with the Account Team in siebel Application.
  2) Contact: These are the people whom with you do business. These contact can me marked as public or personal contact they are also also associated with team.
  3) Opportunity : Its some thing potential revenue-generating events. It has the following characteristics :
              - A possible association with an account

              - A probability of completion
              - Will have close date.