Oracle.Apps.Fnd.Framework.Oaexception

Oracle.Apps.Fnd.Framework.Oaexception: Could Not Create Java Class Error
When External Candidate Customizes Account (Doc ID 1384247.1)

APPLIES TO:

Oracle iRecruitment - Version 12.1.3 and later
Information in this document applies to any platform.

SYMPTOMS

On Applications 12.1.3
When attempting to customize account as an external candidate, the following error occurs:

Error
## Detail 0 ##
oracle.apps.fnd.framework.OAException: Could not create Java class:
(oracle.apps.per.irc.candidateSelfService.webui.IrcCandidatePerPhonesCO) associated with region: (PhoneNumbers).
This is probably because the class name is wrong or not included in project.
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.getController(OAWebBeanHelper.java:1896)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:572)
at oracle.apps.fnd

Steps
The issue can be reproduced at will with the following steps.
1. Go to IrcVisitor.jsp.
2. Log in as an external candidate.
3. Click My Account > Customize My Account.

CAUSE

The issue is caused by the following setup: missing function personalization at site level

Class path in the error message is incorrect(oracle.apps.per.irc..... ),
in R12 it is changed to oracle.apps.irc......

SOLUTION

As a workaround Personalize the Customize My Account button.
Go to my account page and then click on personalize page.
Personalize "Customize my Account" Button. The destination function is IRC_APL_PERSONAL_ACC_DETS_PAGE.
Replace it with IRC_APL_ACCOUNT_DETAILS_PAGE function at site level.