What is my SMTP?
When you need to set an email client, one of the first questions is: What is my SMTP server?
Most server names are written in the form "smtp.domain.com" or "mail.domain.com": for instance, a Gmail account will refer to smtp.gmail.com. But that's not a unified rule, so you should pay attention and get the right SMTP parameters.
How to configure SMPT?
- Go to Workflow Manager Screen and navigate to Workflow Notification Mailer page.
- Edit the Workflow Mailer configuration, update "SMTP user" and "SMTP Password" parameters, SAVE and bounce the Workflow Service Container.
Authentication Mechanisms
Workflow Mailer supports PLAIN, LOGIN and CRAM-MD5 mechanisms with JavaMail version 1.4.
How to check
On a non-SSL enabled SMTP server, it can be checked easily:
$ - telnet smtp.host.com 25 Trying 10.11.12.13... Connected to smtp.host.com (10.11.12.13). Escape character is '^]'. 220 smtp.host.com ESMTP Sendmail 8.13.8/8.13.8; Tue, 17 Apr 2012 10:11:36 -0400 EHLO smtp.host.com 250-smtp.host.com Hello my.desktop.com [12.13.14.15], pleased to meet you 250-ENHANCEDSTATUSCODES 250-PIPELINING 250-8BITMIME 250-SIZE 250-DSN 250-ETRN 250-AUTH LOGIN PLAIN 250-STARTTLS 250-DELIVERBY 250 HELP
************************************************************************************************
Verify the SMTP and IMAP Server details are correct and these components are working.
Make sure customer has set up a Mail Client that connects to the same IMAP account that the Java Mailer is using, and it is configured to send outbound emails using the same SMTP Server. Verify that you can send an email from this account and have it be received by the receiver. Verify that you can send an email to this IMAP account and that the email is received by this IMAP account.
· Following are the manual steps to verify SMTP and IMAP server configuration. The lines marked with ‘%%’ are the commands to enter. Please exclude ‘%%’ when entering the commands, ‘%%’ is there for clarification purposes. The following examples were run on a Sun Solaris platform, on other UNIX platforms, the return result may look slightly different, in any case, you will get the general idea.
Important: These tests must be run from the concurrent processing tier where the Java Mailer is running.
a) Verify SMTP Server: In this example, crmops02.us.oracle.com is the SMTP server running on the default port 25, andap102ses.us.oracle.com is the server where the Java Mailer(concurrent processing tier) runs. Wfuser is the mail account used by the Java Mailer. myemail@oracle.com is a valid email address to receive email from the Java Mailer.
%% telnet crmops02.us.oracle.com 25
Trying 144.25.76.117...
Connected to crmops02.us.oracle.com.
Escape character is '^]'.
220 crmops02.us.oracle.com ESMTP Sendmail 8.9.3 (PHNE_18546)/8.7.1; Fri, 31 Jan 2003 05:56:18 -0800 (PST)
%% EHLO ap102ses.us.oracle.com
250-crmops02.us.oracle.com Hello ap102ses.us.oracle.com [144.25.76.44] (may be forged), pleased to meet you
250-EXPN
250-VERB
250-8BITMIME
250-SIZE
250-DSN
250-ONEX
250-ETRN
250-XUSR
250 HELP
%% MAIL FROM: wfuser@crmops02.us.oracle.com
250 wfuser@crmops02.us.oracle.com... Sender ok
%% RCPT TO: myemail@oracle.com
250 myemail@oracle.com... Recipient ok
%% DATA
354 Enter mail, end with "." on a line by itself
%% Subject: Test message via CRMOPS2
%%
%% Test message body
%% .
250 FAA17833 Message accepted for delivery
%% quit
221 crmops02.us.oracle.com closing connection
Connection closed by foreign host.
Verify that myemail@oracle.com receives an email from wfuser01@crmops02.us.oracle.com. If not, then the SMTP server is not configured properly. Please contact the SMTP System Administrator to correct the problem.
b) Verify IMAP server: In this example, ap700lts.us.oracle.com is the IMAP server running on the default port 143. Each IMAP4 command must start with a number/character, and it does not matter if you use the same number/character for all the commands. Spaces are important and multiple spaces/tabs are not allowed. For each successful command completion the server ends the response by "n OK ....". If a command fails then the failure reason is printed.
%% telnet ap700lts.us.oracle.com 143
Trying 130.35.81.214...
Connected to ap700lts.us.oracle.com.
Escape character is '^]'.
* OK Domino IMAP4 Server Release 5.0.11 ready Sun, 23 Nov 2003 10:26:49 -0800
%% 1 login wfuser welcome
1 OK LOGIN completed
%% 1 select "INBOX"
* 23 EXISTS
* 0 RECENT
* OK [UIDVALIDITY 0] UIDs valid
* FLAGS (\Flagged \Seen \Answered \Deleted \Draft)
* OK [PERMANENTFLAGS (\Flagged \Seen \Answered \Deleted \Draft)] Permanent flags
1 OK [READ-WRITE] SELECT completed
%% 1 select "DISCARD"
* 54 EXISTS
* 0 RECENT
* OK [UIDVALIDITY 6] UIDs valid
* FLAGS (\Flagged \Seen \Answered \Deleted \Draft)
* OK [PERMANENTFLAGS (\Flagged \Seen \Answered \Deleted \Draft)] Permanent flags
1 OK [READ-WRITE] SELECT completed
%% 1 select "PROCESSED"
* 58 EXISTS
* 0 RECENT
* OK [UIDVALIDITY 4] UIDs valid
* FLAGS (\Flagged \Seen \Answered \Deleted \Draft)
* OK [PERMANENTFLAGS (\Flagged \Seen \Answered \Deleted \Draft)] Permanent flags
1 OK [READ-WRITE] SELECT completed
%% 1 logout
1 OK LOGOUT completed
Connection closed by foreign host.
c) Patch 3265133 (included in Rollup 5.1 - patch 3409889) provides a simple commandline interface that uses native JavaMail APIs. This interface can be used to validate IMAP / SMTP connectivity from the concurrent-tier where mailer runs. Syntax can be found by running the following on the concurrent-tier after initializing the APPS environment:
Values in <...> are the values defined (or to be defined) for mailer configuration using OAM.
IMAP Server:
$AFJVAPRG -classpath $AF_CLASSPATH -Dprotocol=imap -Dserver= -Dport=143
-Daccount= -Dpassword= -Dconnect_timeout=120
-Dfolder=INBOX oracle.apps.fnd.wf.mailer.Mailer
Example output:
----------------
bash-2.05$ $AFJVAPRG -classpath $AF_CLASSPATH -Dprotocol=imap -Dserver=ap700lts.us.oracle.com -Dport=143
-Daccount=notesuser2@ap700lts.us.oracle.com -Dpassword=XXXXX -Dconnect_timeout=120 -Dfolder=INBOX oracle.apps.fnd.wf.mailer.Mailer
Server ap700lts.us.oracle.com at port 143 is reachable
Successfully connected to the IMAP account
Testing existense of folder:INBOX
Folder [INBOX] exists
Note: Special folders like Inbox/Trash may not get listed on some IMAP servers
Folders defined are:
INBOX
Drafts
Sent
PROCESS
DISCARD
------------------------------------------
Note: Email Processing (PROCESS and DISCARD Folder) should get listed like "PROCESS" and "DISCARD" in output above. If not, these folders are required to be created by connecting to the IMAP / Inbound Email account with any email client (e.g. Netscape Messenger or Microsoft Outlook). These folders should be created before they are specified in the mailer configuration within OAM. The notification mailer may not be able to access folders that were created using command line tools outside the e-mail client.
SMTP Server:
$AFJVAPRG -classpath $AF_CLASSPATH -Dprotocol=smtp -Dserver=
-Dport=25 -Daccount= -Dconnect_timeout=120
oracle.apps.fnd.wf.mailer.Mailer
Example Output:
-----------------
bash-2.05$ $AFJVAPRG -classpath $AF_CLASSPATH -Dprotocol=smtp -Dserver=ap6120rt.us.oracle.com -Dport=25
-Daccount=notesuser6@ap700lts.us.oracle.com -Dconnect_timeout=120 oracle.apps.fnd.wf.mailer.Mailer
Server ap6120rt.us.oracle.com at port 25 is reachable
Successfully connected to the SMTP account
------------------------------------------
If above tests are successful from commandline, mailer should also be able to connect to IMAP / SMTP server. If these tests are not successful then mailer will also not be able to connect. Then it is IMAP / SMTP server issue that administrators need to take a look at.
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