APP-PO-14180

 APP-PO-14180 The Forward-To Person Is Not An On-Line User' Message When Forwarding Requisition To A Disabled User [ID 743249.1]

 

Applies to:

Oracle Purchasing - Version 11.5.9 to 12.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.
FORM:POXDOFDO.FMB - Forward Documents
***Checked for relevance on 07-Dec-2013***

Symptoms

When user forwards a Purchase Requisition 'In Process' to an inactive user, using Forward
Documents form, the following situation happens:

ERROR
---------------
A first note appears: 'APP-PO-14180: The forward-to person is not an on-line user'
Then a second note saying: 'When forwarding a requisition, you must enter a valid person in the 'Forward To' Field' and afterwards:
'FRM-40400: Transaction complete: 1 records applied and saved'

and the document remains stuck in In Process, and in Action History form can be seen: 'No action taken' by the initial approver.
Steps To Reproduce:
------------------------
1.User creates a purchase requisition
2.Submit it for approval
3.Use forward form to forward in-process requisition to an inactive approver

Cause

In the Forward Documents form, there is no check in the 'New approver' list of values to see if the user associated with the employee is active. Hence even the employees associated with disabled users were enabled for selection.

Solution

To implement the solution in version 11.5.9, please execute the following steps::
1. Download and review the readme and pre-requisites for Patch 7218971.

2. Ensure that you have taken a backup of your system before applying the recommended patch.

3. Apply the patch in a test environment.

4. Confirm the following file versions:
POXDOFDO.fmb 115.30.1159.8
You can use the commands like the following:
strings -a $PO_TOP/forms/US/POXDOFDO.fmx | grep Header

5. Retest the issue.

6. Migrate the solution as appropriate to other environments.
For Release 12, run the approval chain diagnostic to identify the employee associated with a disabled user. Reference Note 1316098.1
For 11.5.10 application releases, fix will be included in unpublished Bug 7272590 - FP1159-11510:FORWARDING DOCS TO DISABLED USERS THROUGH FORWWARD DOCUMENTS FORM.
For R12, fix will be included in unpublished Bug 7272594 - FP1159-R12:FORWARDING DOCS TO DISABLED USERS THROUGH FORWWARD DOCUMENTS FORM.